Washing keeps the hair soft, removes oil and product, and clears adhesive from the base. Whether the system is on your head or off, the principles are the same: be gentle, use sulfate-free products, and never comb while wet. Here is the routine.
Washing the base
When the system is off, clean adhesive residue from the base first. Apply remover or a residue-free cleanser to the bonded areas, let it soften the adhesive, and gently roll or wipe it away — quickly on a smooth skin base, more carefully on lace or mono. A clean base bonds better next time.
Washing the hair
Wet gently. Let lukewarm water flow back from the hairline; avoid very hot water.
Shampoo. Work a small amount of sulfate-free shampoo through the hair in the direction it grows, without scrubbing or bunching.
Condition. Apply a light conditioner to the mid-lengths and ends, not the roots or base.
Rinse. Rinse thoroughly so no product is left behind.
Dry. Pat with a towel and let the system air-dry. Never comb while wet.
Important constraints
Use sulfate-free products; sulfates dry the hair and loosen bonds.
Keep conditioner off the base and bonded edges.
Never comb or brush wet hair — wait until it is dry.
Avoid very hot water and frequent high-heat drying.
When to contact us
If the hair stays tangled, feels dry, or sheds more than expected after washing, contact us with your products and routine and we will suggest adjustments.
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FAQ
Can I wash the system while it is attached? Yes — wash gently in the direction the hair grows and let water flow back from the hairline. Many wearers also deep-clean the base when the system is off.
Why can't I comb it wet? Wet hair is more fragile, and combing it can stress the knots and cause shedding. Wait until it is dry.